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Do you use any sort of call recording software?

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  • Do you use any sort of call recording software?

    Do you use any sort of call recording software? Gong and others have some cool

    functionality that is based on the transcriptions of recorded call audio.

    I deal a lot with sentiment scoring and other algorithms that pull metrics (sentiment, overtalk, talk rate, talk ratio, volume, voice dynamism, vocabulary, silence ratio) out of voice conversations. Some of these can be highly correlated with sales success rates. I've started to do similar things with messaging conversations as well.

  • #2
    I can see this thread is a little old, but I’d like to share my two cents. I've been on the hunt for a good call recording solution myself for quite some time. Recently, I found an excellent IP telephony service here, and I've been thrilled with it. The providers offer a wide range of features, including call recording, and they're always updating and adding more. Plus, it's so much more convenient than traditional phone communication.


    • #3
      Call recording software has become a crucial tool in various domains, including customer service, legal matters, and business operations. Whether for quality assurance or legal compliance, its utility is undeniable. In contexts like Smart Health Shopping​, where clarity and accuracy are paramount, such software ensures seamless communication and documentation of vital information exchanged during calls. By capturing details of transactions and inquiries, it facilitates smoother processes and enhances accountability. Thus, integrating call recording software proves instrumental in optimizing operations and maintaining trust in diverse sectors.