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So I was at work about a half hour before we opened, just getting things ready, when a short stocky guy runs to our front door and was frantically knocking. We weren't open, but he seemed desperate, and I didn't feel at all threatened, so I unlocked the door. He started screaming about how some man at the bus stop was punching him and pointed out the guy. The guy was a musclehead in a red t-shirt but I didn't get a close look. The guy wasn't following him or running after him though, and I noticed frantic guy pounding on our door had a cell phone in his hand. He told me to call the cops and then was screaming at the red t-shirt guy about how if he gets on the bus he'd kill him, etc. Then he left. I was like, "Ooooo-kay" and locked the door. I guess the other guy (red t-shirt dude) got on the bus. At this point everyone heard him screaming and my boss, one of my coworkers and one of the assistant managers who usu. handles security matters (as in, watching videotapes and calling the cops) came out and asked what was going on. I mentioned that dude wanted me to call the cops but was holding a cell phone, and they told me it was okay to call the cops. I was like, "Right now? Do you want to go out there and get a description of the guy, because that's the first thing they're going to ask for. They're also wanting to talk to the guy making the complaint, and he just left the building." They then inform me that they didn't want me to call the cops now, but I should have called them earlier (as in, fifteen seconds earlier?) Then our "security guy" told me I should have called and gotten him instead of opening the door and "putting myself in danger." Which really wasn't what I thought I was doing--I thought I was going to let the guy in and lock the door because I thought *he* was in danger, and if that was the case, I would've called the cops right away. But since I only had about three seconds to make a decision I think I did okay... I love how everyone always tells me to use my best judgement until something happens, though. I also really really love hearing suggestions from people after the fact, especially since they've basically dismissed me every time I've brought up security concerns, which I've done at just about every monthly meeting for the past four years.
So then our "security guy" goes out to the bus stop to see what was going on and the guy was gone, of course. (So much for calling the cops! Everyone always goes outside after something happens--stolen vehicles, broken glass, you name it--even though they always give lip service to calling the cops.) He then notices the guy who pounded on our door was throwing trash in our parking lot, and asks him to pick it up. End of story.
So then our "security guy" goes out to the bus stop to see what was going on and the guy was gone, of course. (So much for calling the cops! Everyone always goes outside after something happens--stolen vehicles, broken glass, you name it--even though they always give lip service to calling the cops.) He then notices the guy who pounded on our door was throwing trash in our parking lot, and asks him to pick it up. End of story.
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