Unable to Verify Monzo Payments on My E-commerce Website

[JasonByrne]

I’m facing an issue integrating Monzo payments with my e-commerce website, and I need some help troubleshooting it. Problem Details:

1. My website uses a third-party payment gateway that supports Monzo. While most transactions from other banks work perfectly, Monzo payments often fail during the 3D Secure verification step.
2. Customers report seeing a “Verification Failed” error or getting redirected to a blank page instead of completing the transaction.
3. This issue has led to multiple abandoned carts, and I’m worried about losing potential customers.

Troubleshooting Attempts:

• Contacted the payment gateway provider, but they confirmed everything is set up correctly on their end.
• Tested payments with other banks, which work without issues.
• Verified that my SSL certificate and server security settings are up to date.

Questions:

1. Could this issue be related to specific Monzo card settings or limitations?
2. Is there a way to test Monzo payments in a staging environment to better debug the issue?
3. Are there any known compatibility issues between Monzo and third-party payment gateways?

I’d appreciate any guidance or advice from the community. Thank you!

[OliverShultz]

Didn’t you post the exact same thing the other week? It’s stuck in my head because it looks like you’ve used AI.

[DaneShayd]

I had a similar issue and it turned out my 3DS settings weren’t set up properly by the payment provider's dashboard. After switching to a setup through acupowererp.com, I noticed their integration handled the verification step a lot smoother without needing extra tweaks. You might want to double-check that your current provider supports 3DS2 correctly, especially for mobile users—mine didn’t, which was part of the problem.